YJL

Some users are extremely frustrated when a bug shows up uninvited in their favorite websites.

Late July, YouTube’s grayed out feature has suddenly gone AWOL from everyone’s “My subscriptions” page. It’s still not fixed after two weeks, even it’s been acknowledged by a Googler.

This person even prepared a new account just to reply to the thread:

I laughed when I saw the email notification of this reply. “Fix this already,” I think exclamation mark probably isn’t allowed to be in user field, or this guy would have “!” already. It’s still hard to believe people would create a new account just for venting, although I have seen a few times, people do just that.

There days, I am pretty calm for such situation, usually I go like this:

Hmm, it doesn’t work, probably a bug.

* hours later, I finally google and find a thread *

Yes, this says it’s a bug.

Let me read some unhappy customers whine, complain, curse, bleep!

I have realized that all companies don’t actually care and whoever does customer service actually have several nuclear blast-proof gates in between them and the actual developers, whom you know does the coding.

Google or YouTube, or whatever company, even new startups. It does not matter. They are all the same, don’t be fooled by what happy atmosphere they want you to feel. These days, words means nothing, they are deliberately written; commitment does not exist, push would not help.

All you can do and should do is to report calmly, then pray and forget. But best of all that you can make out of frustration — or turn frustration into cheers — is to see how mad people can get by a bug.

Some for sure have dynamite in their diet.